Privacy notice

Who is responsible for your data

VANËMES Jewelry (SA0657008-D) is the data controller for personal data described in this notice. Privacy requests may be sent to contact@vanemisjewelry.com.

Data we may collect

• Identity and contact details, including your name, email address, telephone number and delivery address.
• Order, delivery, return and customer-service records.
• Payment status and transaction references supplied by payment providers; VANËMES does not intend to store full card numbers.
• Marketing preferences and newsletter subscription details.
• Technical information needed to operate and secure the website, such as device, browser, IP address and activity logs where enabled.

How and why we use it

• To process, deliver and support orders and returns.
• To answer enquiries and provide customer care.
• To maintain security, prevent fraud and troubleshoot the website.
• To meet accounting, tax, legal and regulatory duties.
• To send marketing only where you have chosen to receive it, with an option to unsubscribe.

Sources and disclosure

We generally receive personal data directly from you. We may also receive delivery or transaction information from payment, logistics and customer-service providers.

We disclose only what is reasonably necessary to service providers that help operate the business, such as hosting, payment, delivery, communications, professional advisers and authorities where legally required. We do not sell personal data.

Storage, security and retention

We use reasonable administrative and technical safeguards appropriate to the data and service. No internet transmission or storage system is completely secure.

Personal data is retained only for as long as reasonably needed for the stated purposes, including order support, accounting, dispute resolution and legal obligations, after which it is deleted or anonymised where practicable.

Your choices and rights

Subject to applicable law, you may ask whether we process your personal data, request access or correction, withdraw consent, object to direct marketing, or raise a concern by emailing contact@vanemisjewelry.com. We may need to verify your identity before acting on a request.

Cookies and browser storage

The storefront uses browser storage to remember items in your shopping bag. Essential cookies or similar technologies may also be used for security and authenticated administration. Any non-essential analytics or advertising technology introduced later will be described and, where required, offered with an appropriate choice.

International processing and updates

Some service providers may process data outside Malaysia. Where this occurs, we take reasonable steps to use providers and safeguards appropriate to applicable requirements.

We may update this notice when our services or legal obligations change. Material revisions will be identified by the updated date above.